Sebastian Gabor | Founder and CEO of Digitail
Sebastian Gabor, founder and CEO of Digitail, breaks down how a Romania-born PIMS scaled to 10,000+ veterinary professionals and 3M+ pet parents—raising $37M to build an AI-native operating system that’s redefining clinic workflows, care delivery, and the future of veterinary software.
We sat down with Sebastian Gabor, founder and CEO of Digitail, fresh off a $23M Series B that brought total funding to $37M, to talk about why the veterinary industry is finally entering its AI-native era.
In this conversation, Sebastian breaks down Digitail’s journey from Romania to a global PIMS platform, how the company scaled to serve thousands of clinics and millions of pet parents, and why its vision for holistic, workflow-native AI is resonating with veterinarians and investors alike.
Digitail launched in Romania in 2018 with a mission to pull veterinary clinics out of 90s-era software and into a modern, AI-native operating system. What specific workflow frustrations did you see early on that convinced you the industry needed a fully connected, modern PIMS?
The idea for Digitail started from the perspective of the pet owner's experience. In a world where consumers are used to digital communication – texting, personalized apps, instant confirmations – most veterinary clinics didn't even offer online booking, let alone digital access to their pet's medical records. We wanted to improve the client experience.
But as we dug deeper, we realized those frustrations were symptoms of something much bigger: the technology underneath was holding everyone back. Many clinics were still running on server-based systems, using pen and paper for medical records, and piecing together workflows with a lot of manual steps.
They were trying to serve modern clients while operating on software built decades ago.
So we decided to build an all-in-one, cloud-based operating system that would unify every clinic workflow: scheduling, patient intake, medical records, invoicing, billing, inventory, client communication, telemedicine, wellness plans, and a pet-parent app.
Our goal was to create something that felt modern, intuitive, and connected, so both veterinary teams and pet parents could have an experience that actually matches how people live and communicate today.
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